Terms of Use and Privacy Policy
Terms of Use (the “Terms”)
We are SupportDetails.com (hereafter the “SupportDetails.com”, “we” or “us”).
These Terms set out the terms between you and us when you access our website SupportDetails.com (the “Website”). These Terms apply to all users of, and visitors to, the Website. Your use of the Website means that you accept and agree to abide by these Terms and our Privacy and Cookies Policy which is deemed to form part of these Terms. These Terms take effect from the date of your first use of the Website.
- 1. Your use of the Website
- 1.1. You may not use the Website:
- 1.A. to send or post any harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
- 1.B. in any way that is fraudulent, false, deceptive, misleading, or deceitful, or has that purpose or effect;
- 1.C. to interfere with any other person’s use or enjoyment of the Website;
- 1.D. to send or post any materials which contain viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or code design to adversely affect the operation of any computer software or hardware;
- 1.E. to send or post any unsolicited or unauthorised advertising or promotional materials (e.g. spam);
- 1.F. in any way that constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
- 1.G. in any way that infringes any patent, trade mark, trade secret, copyright or other intellectual property or proprietary rights of any party, or content that you do not have a right to make available under any law or under contractual or fiduciary relationships.
- 1.2. You may not deploy within our Website any bot, spider, web crawler or other automated query program at any time for any reason. We prohibit scraping, crawling, caching or otherwise accessing any content on the Website. The use of automated systems or software to extract data from the Website for commercial purposes, (‘screen scraping’) is prohibited unless you have a written licence agreement with SupportDetails.com in which permits you to do so.
- 1.3. Except in relation to reviews which you post and personally identifiable information (which is covered under our Privacy and Cookies Policy) any material you send or post to the Website shall be considered neither confidential nor proprietary. We shall have no obligations with respect to such material and shall be free to host, display and otherwise use such material for any purpose anywhere in the world.
- 1.1. You may not use the Website:
- 2. Intellectual Property
- 2.1. The Website and its content (including all articles, photographs, images, text, fonts and designs) is owned by us and our licensors (unless indicated otherwise) and is protected by copyright, trade marks (both registered and unregistered), database rights, design rights and other intellectual property rights.
- 2.2. You may view, retrieve and display the content of the Website on a computer screen or other device which connects to the internet or print one copy of such content for your own personal, non-commercial use, provided you;
- 2.A. keep intact all and any copyright and proprietary notices; and
- 2.B. do not otherwise reproduce, copy, distribute, resell or otherwise use it for commercial purposes.
- 3. Our Liability
- 3.1. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (B) FRAUDULENT MISREPRESENTATION; OR (C) ANY OTHER LOSS OR DAMAGE FOR WHICH LIABILITY CANNOT BE LIMITED OR EXCLUDED BY LAW.
- 3.2. Subject to clause 3.1, WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA OR MANAGEMENT TIME ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE.
- 3.3. Subject to clause 3.1, the content of this Website does not constitute professional advice or detailed guidance. While we try to ensure that content on the Website is correct, reputable and of high quality, WE GIVE NO REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED IN RELATION TO THE CONTENT AND AS TO WHETHER THE CONTENT IS ACCURATE COMPLETE OR CURRENT. WE SHALL NOT BE LIABLE FOR ANY RELIANCE PLACED ON ANY OF THE CONTENT ON THE WEBSITE BY YOU OR ANY THIRD PARTY.
- 3.4. The Website contains reviews of hosting providers and other online services posted by users of the Website. Views expressed in these reviews are the views of the reviewer and not SupportDetails.com. Subject to Clause 3.1, WE ARE NOT LIABLE TO YOU FOR ANY ERROR OR INACCURACY CONTAINED WITHIN THE REVIEWS OR FOR ANY LOSS OF ANY KIND YOU SUFFER, INCLUDING TO YOUR REPUTATION, AS A RESULT OF THE REVIEWS.
- 3.5. The Website may contain links to other websites or material that are beyond our control. Subject to clause 3.1, WE ARE NOT RESPONSIBLE FOR THE CONTENT ON ANY THIRD PARTY WEBSITE.
- 3.6. The Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with applicable laws and industry codes of practice. Subject to clause 3.1, WE WILL NOT BE LIABLE TO YOU FOR ANY ERROR OR INACCURACY IN ADVERTISING AND SPONSORSHIP MATERIALS OR FOR ANY LOSS OF ANY KIND WHICH YOU SUFFER AS A RESULT OF SUCH ADVERTISING OR SPONSORSHIP.
- 3.7. You acknowledge that the above exclusions and limitation of liability are reasonable given that the Website merely displays information and reviews in relation to third party products and services.
- 4. Availability of the Website: We make no promise that the Website will meet your requirements. We cannot guarantee that the Website will be fault-free. If a fault occurs with the Website you should report it to using our feedback form and we will attempt to correct the fault as soon as we reasonably can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the Website as soon as we reasonably can.
- 5. General Terms
- 5.1. We may update these Terms from time to time for legal or regulatory reasons or to allow the proper operation of the Website. Any changes will be notified via a suitable announcement on the Website. The changes will apply to the use of the Website after we have given notice. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms.
- 5.2. You may not assign any of your rights or transfer any of your obligations under these Terms to any other person.
- 5.3. If we decide not to exercise or enforce any right that we have against you at a particular time, this does not prevent us from later deciding to exercise or enforce that right.
- 5.4. We shall not be responsible for any breach of these Terms caused by circumstances beyond our reasonable control.
- 6. Law and Jurisdiction
- 6.1. These Terms and any dispute arising out of or in connection with these Terms and your use of the Website shall be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to commence court proceedings, you must do so in the courts of England and Wales.
- 6.2. We make no promise that materials on the Website are appropriate or available for use in locations outside the United Kingdom, and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this Website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
If at any time you would like to contact us about your views or any enquiry relating to these Terms or SupportDetails.com more generally, you can do so by using our feedback form.
Privacy Policy
Your privacy is extremely important to us. This policy sets out how SupportDetails.com uses and protects any information collected when you use this website. It’s worth a read, but if you’re short of time, here’s the most important stuff:
- We won’t collect any personal information (eg. name, email address) without your explicit permission;
- We won’t send you promotional emails unless you’ve double opted in
- We will never share, sell or rent sensitive information about you without your permission (unless required to by UK law)
- We have physical, electronic and managerial procedures to ensure your personal information is secure.
We hope it goes without saying that we will only use the information that we collect about you lawfully and in accordance with the UK Data Protection Act 1998. Above and beyond that, we will endeavour to use this information in a way that benefits you as a user.
When we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Our privacy policy may change from time to time. We’ll do our best to let you know but please do check back periodically for updates.
What Information We Collect
We will never collect sensitive information about you without your explicit consent. By ‘sensitive information’ we mean details like:
- Your name
- Your email address
We also use cookies to collect non-sensitive information about your use of the site. This is standard on almost any website nowadays and allows us to understand how visitors use the site: which pages are most popular, which bits don’t work and so on.
How We Use This Data
We only send you promotional emails if you have explicitly double opted-in. We do not sell, rent or share email addresses, and we never will. We will only share personal information when required by law (eg, if subpoenaed to do so).
We will only pass your data on to third parties if you have explicitly agree that we do so.
The reason we collect information like email addresses is to provide you with a better service. For example, we need some personal details to do the following:
- To improve our service
- Technical support (eg, if you are experiencing problems that we can’t replicate)
- User newsletters (you only receive this if you double opt-in to receive it)
- To customise your user experience (eg, we can show your web hosts that match your requirements)
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website. Or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your IP Address
We may use your IP address for several reasons:
- To gather traffic & user data using Google Analytics
- To customise your user experience (eg, we can show your web hosts that match your requirements)
Cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use cookies with various analytics & usability tools, such as:
- Google Analytics
- Optimizely
Cookies help us provide you with a better website for many reasons, such as allowing us to see which pages are popular or unpopular. A cookie does not give us access to your computer or any information about you, except data that you choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
External Links
Our website contains links to other websites. We do not have any control over the content or behaviour of external websites, so cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. External sites are not governed by this privacy statement.
Personal Information
If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by contacting us.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us immediately. We will promptly correct any information found to be incorrect.
Any Questions?
If you have any questions or concerns about our privacy policy, please contact us.
Welcome To SupportDetails.com
SupportDetails.com has everything you need to know to keep tech support people happy: which computer you are using (PC or Mac), which operating system (Windows or OS X), which web browser (eg, Firefox, Chrome, Safari, Edge), your IP address and more system information.
Customize Your Report
Simply send a properly formatted URL with recipient, sender, or both to have the form above prefilled with information.
Privacy Policy
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Everything Your Technical Support Team Need To Know!
We’re here to help you find everything you need to keep your tech support team happy with all the technical data you need to know about computer (PC or Mac), tablet (iPad or Android) or smartphone (Apple iPhone or Android).
Our tool inspects your computer for what hardware you have and what options are enabled. We don’t gather any additional personal data in the process. Hitting Send Emails will send the captured data to the Recipient’s Email address they have a better understanding of your system. You can also elect to bypass the email and download the results by CSV or PDF.You then can add the download to your email and send that off to your technical contact.
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